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 | 2 Way Feedback: How to Build More Effective Staff Relationships Through a Culture of Constructive Feedback Ebook | |
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 | |  | | E-book Category: Business, How To, Management
E-book Title: 2 Way Feedback: How to Build More Effective Staff Relationships Through a Culture of Constructive Feedback
Author: Jennifer McCoy
Book Description: Creating a performance culture in your workplace doesn't have to be difficult. The key is giving and receiving feedback in a way that encourages your employees to go the extra mile. This practical guide will show you in concrete terms how to create a communication culture in which all will want to contribute their best.
Suitable for business owners, managers and team leaders in all types of organizations.
Are you having trouble with:
• poor workplace morale
• confronting employees with poor performance
• thanking employees for a job well done
• taking criticism constructively
• getting staff to take initiative
• infighting and recriminations
• clarifying and communicating your goals
• understanding what motivates your staff
•customer complaints
Who will benefit from reading this book:
• Small business owners
• Managers
• Team Leaders
• Supervisors
• Leading Hands
• Project Managers/Leaders
• Business Coaches
• Communication Consultants
• Trainers/Facilitators
Learn how to:
• create a culture of constructive feedback
• act like a true leader
• give meaningful feedback in five simple steps
• encourage staff to give you constructive feedback
• say what you need to say without damaging relationships
• turn your staff into a team and have fun
• put some practical tools to use immediately
Create a culture of constructive feedback in five easy steps:
1. Think and act like a leader
2. Clarify what you want
3. Understand staff needs
4. Plan, discuss, agree, commit
5. Give and get feedback
About the Author:
Jennifer McCoy is a senior management consultant who has assisted a wide range of industries, training and coaching leaders and staff to manage workplace changes.
She is an experienced and qualified coach, having studied with the Institute of Executive Coaching Australia Ltd. She is also a member of the International Coach Federation Australasia and was a member of its Conference 2007 Planning Team.
Jennifer is an Accredited Facilitator of the organizational change program "Investment in Excellence" and a Registered Trainer/Coach in Quality Management. She has a Master of Management and a Master of Educational Studies and has published papers on quality management in a number of industry journals. With Tony Austin, Jennifer co-authored Grow Your Own Micro Business.
She has also facilitated numerous workshops locally and overseas. Her book, 2 Way Feedback, grew from her consulting work as well as from numerous workshops designed to assist business owners and middle-level managers work more effectively with their staff.
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